Text message scams are on the rise. Here's what you can do...

Text message scams are on the rise. Here's what you can do about it – CNET

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It’s not just you. There are more bogus text messages now than ever before, and it’s expected to get worse. As more action is taken by wireless carriers and government agencies to fight spam in robocalls and e-mail, the scammers are getting creative and turning to text messages. 

These text tricks are always made up of the same ingredients: Trusted Company Name + Urgent Problem! + Link. As you can guess, clicking the link on a fake problem can lead to real problems: potential malware, stolen login credentials and compromised credit cards. Spammers pray on panic to make you think you need to quickly click a link to solve an urgent issue or act quick to redeem a prize, hoping you don’t pause to see the clues that show why the message or website it directs you to may not be real.

Turn to Twitter and you’ll find a constant flow of these gripes: Texts posing as AT&T, referring to a bill payment, or reimbursement or free perk. “Chase” texts warn of accounts being locked out. “FedEx” alerts for an incomplete delivery. “Walmart” alerts on an order you never made.

A spam text link can send folks to look-alike websites, where victims may be fooled into sharing login credentials or credit card numbers — or get caught up in downloading malware. Sometimes these links offer freebies or financial help. (Pro tip: You can’t win a contest you never entered.)

And Americans are expected to get more spam texts than spam calls this year — as many as 86 billion spam texts, according to a report from the company behind the RoboKiller spam-fighting app. 

Below are some general tips on what to do — and what not to do — when you receive a spam text.






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Don’t open any links

Scammers are tricky. They’ll send messages that appear to be from a legitimate company, such as your wireless carrier, bank or medical facility, and include a link asking you to verify your account information. The link then takes you to a site that may look real, but is actually fake. The object is to collect your username, password and other personal information for future use. 

If you receive an unexpected message that includes a link, do not open it. If you happen to open it, do not enter any account details or personal information. 

Look at this fake Verizon site that was being used in phishing attempts, as covered by How To Geek. The site looks real and even redirects to the official Verizon site after the nefarious actors have taken your account credentials. Scary stuff. 

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Don’t click on links in spam messages, and do some research before replying ‘stop.’


Jason Cipriani/CNET

Do research before replying with STOP

One common method of opting out of receiving non-nefarious spam texts (like that restaurant offering the free milkshake) is to reply to the message with “STOP.” It can be a quick and easy way to end messages from everything from a political campaign to your internet service provider. 

But scammers use this same tool to trick you into replying to their messages, in turn letting them know that your phone number is valid and one they can target with more messages or robocalls. 

Instead of quickly replying STOP to an unsolicited message, take a few seconds to look up the number online to see if a recognized organization or business uses it for text messages. 

I verified Comcast’s number, for example, by searching for “text from 266278” after receiving a message a few weeks ago asking if I wanted updates about an outage in my area. Indeed, the number I received the message from matched a number Comcast lists on its support page. 

If you verify that a number is valid, reply with STOP to remove yourself from their distribution list. 

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Report scam messages to your carrier. 


Jason Cipriani/CNET

Report a bad message to your carrier

If you can’t verify who sent a message, or it’s clearly a scam, you can forward the message to 7726 (it spells “spam” on a phone’s keypad). 

AT&T, Sprint, T-Mobile and Verizon all accept spam reports through this number. You may receive a follow-up message after reporting a message, asking for more information or to confirm the number the original message was sent from. 

Some carriers, such as Sprint, will even block the number from messaging you after you’ve reported it. 

Use your phone’s built-in blocking tool

Another option is to block the number yourself. Both iOS and Android have built-in tools to block messages and calls from specific numbers. 

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You can always block the number. 


Screenshots by Jason Cipriani/CNET

iPhone users

On an iPhone, open the message in the Messages app and tap on the profile photo at the top, then tap on the Info button. On the next screen, tap on the phone number, followed by Block this Caller at the bottom of the next screen. 

Following those steps will block the number from both messaging and calling you. 

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Google Messages will take extra steps to analyze and identify spam. 


Screenshots by Jason Cipriani/CNET

Android users

As is usually the case with Android phones, the process to block a number will vary depending on who makes your phone and which message app you’re using. 

If you’re using Google’s Messages app, start by opening the spam message, then tapping on the menu button in the top-right corner and selecting Details from the list of options. On the following screen, select Block & report spam followed by OK. The Messages app will send the number and the 10 previous messages from it to Google for analysis to improve future spam detection. Your replies to the number are not sent to Google. If you’d rather just block the number, uncheck the box next to “Report spam” before tapping OK

Samsung Messages users will need to open the conversation, tap on the three-dot menu in the top-right corner and select Block number > Block

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If you are routinely annoyed, file a report with the FCC. 


Angela Lang/CNET

File a complaint with the FCC

If you want to help combat current and future spam messages, and you’re in the US, you can file a complaint with the Federal Communications Commission whenever you receive a message that falls into one of these three categories: 

  • An unsolicited commercial text message
  • An automated message sent to your phone without your prior consent
  • An automated message from a telecommunications company, or another company advertising a telecommunications company’s products or services sent without your prior consent

Visit this site to file a complaint with the FCC. It won’t immediately stop messages from arriving on your phone, but it will at least help the FCC track down bad actors.

Just as you don’t have to deal with spam messages, you don’t have to deal with robocalls either. You won’t be able to put an end to them for good, but you can at least cut back on the number of times your phone rings. And remember, there are plenty of red flags when it comes to coronavirus scams, so make sure you know them all. While you’re at it, take a few minutes to secure your wireless account to prevent SIM swap fraud

Originally published last year. Updated with new information.


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